Meet Friedman Place Director of Operations: Rita
Rita Scaletta has been Friedman Place’s Director of Finance and Operations for about 14 years now. Her four main areas of responsibility include making sure the building is in good physical shape, overseeing housekeeping, dining services and ensuring that the organization’s finances are correct.
The native Chicagoan possesses an unusual strong work ethic and love for the residents she serves. Full of energy, always positive, Rita is ready to pitch in wherever and whenever she is needed. “I don’t have a typical work day,” she said. “In order to make sure the needs of residents are met, I cover a lot of ground.” Rita would never say so herself, but her management contributes directly to Friedman Place earning perfect scores on the Annual State Review for three years in a row now!
One moment, Rita might call a repair person if a kitchen appliance in the dining hall isn’t working properly. Another time, she might be interacting with someone from housekeeping. At certain times of the year, she puts on her accounting cap (an Accounting degree from Loyola University prepared her for this task) to review Friedman Place’s finances and work with an outside auditing firm.
Rita is proud of her work ethic which she learned while in the Accounting Department at Lettuce Entertain You Enterprises. “At Lettuce Entertain You, employees were trained initially by rotating each week through various departments and performing various jobs such as food preparation,” she said. She has applied this same hands-on approach when she came to Friedman Place and has continued it ever since.
Her biggest challenge, she believes, is to make sure the individual voice of each resident is heard when a situation needs to be resolved or a problem anticipated before it inconveniences a resident. This is her way to insure the highest standards of Friedman Place are maintained. Furthermore, she loves spending time with residents, taking one of them out for coffee, for example, or participating in the numerous activities such as playing Uno. It’s a marvelous way for Rita to become familiar with residents, learning about their backgrounds, perspectives and desires.
Rita was born and raised as a Cubs fan. Outside of being a great mom to her kids, one of her very best and unforgettable moments was to actually be at Wrigley Field during the World Series and watching her Cubbies take the Series. She also loves attending rock concerts and most recently saw the “well-aged” Mick Jagger and the Rolling Stones at Soldier Field. Rita’s daughters inherited her love concerts and when they were too young to see Britney Spears on their own Rita chaperoned them through a very energetic crowd! Her daughters are turning out to be chips off the old block too in other ways. Together with Rita as a partner; they have opened a pet care service offering a host of services for just about any kind of pets.